Refund Policy
NAVHOPE FOUNDATION
Last Updated:
Refunds for Sponsorships and Donations
We deeply appreciate every donation and sponsorship we receive. Whether it’s a one-time contribution or a recurring monthly sponsorship, your support helps us run vital programs for education, healthcare, women empowerment, child welfare, and more.
Although donations are usually considered final, we recognize that there may be circumstances where a refund is necessary. We will review refund requests on a case-by-case basis and listen to your concerns with fairness and understanding.
Situations Where a Refund May Be Considered
You may request a refund if:
- You donated the wrong amount by mistake (e.g., adding an extra zero)
- You made the same donation more than once
- You accidentally signed up for a recurring donation
- You changed your mind shortly after making a donation
- There was a technical issue during the transaction
- You didn’t receive a confirmation or receipt for your donation
In any of these cases, please don’t hesitate to contact us. We’re here to help.
Time Limit and Deduction Policy
Time Limit: Refunds can only be requested within 6 days of the donation date.
Deduction: If your refund request is approved, a 20% deduction will be applied to cover transaction and processing charges.
The remaining amount will be refunded to you through the original payment method within 4 days after approval.
How to Request a Refund
If you need to request a refund, please contact us through our Contact Page or by email. Include the following details to help us process your request quickly:
- Your full name
- Date and amount of the donation
- Method of payment (credit card, bank transfer, etc.)
- Any confirmation or receipt number (if available)
- A brief explanation of the issue
Important Notes
- ⚠ Refunds can only be made to the original payment method used.
- ⚠ Refunds for recurring donations apply only to the most recent payment.
- ⚠ Donations made months earlier may be harder to refund due to banking or legal limits.
- ⚠ Requests made after 6 days may not be eligible for a refund.
Our Commitment
At NAVHOPE FOUNDATION, we believe in honesty, accountability, and transparency. We want our donors and sponsors to feel confident and respected when supporting our work.
If you ever have a concern or question related to your donation, please know that we are always available to help.